We hope you love your Womantra purchase as much as we loved creating it, but if something isn’t quite right, we’re here to make it right.

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Returns

We accept returns on non-personalised physical items within 14 days of delivery. To be eligible, your item must be unused, in its original condition and packaging, and include proof of purchase.

To request a return, email us at hello@womantra.co.uk. If your return is accepted, we’ll send detailed instructions on how and where to send your item. Please do not send items back without contacting us first — they will not be accepted. Return postage is customer's responsibility unless the item is faulty.

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Exchanges

If you received the wrong item or your journal arrived damaged, we’re happy to offer an exchange at no additional cost to you. Just contact us at hello@womantra.co.uk with your order number and a photo of the issue, and we’ll take it from there.

We currently do not offer exchanges for change-of-mind purchases (e.g. selecting the wrong journal cover or product variation), so please check your order details carefully before placing it.

If you'd like a different item altogether, you're welcome to return the original (if eligible) for a refund and place a new order.

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Damaged or Incorrect Items

Please check your order as soon as it arrives. If it’s damaged, defective, or incorrect, let us know straight away by emailing hello@womantra.co.uk. Photos of the issue will help us resolve it faster.

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Non-returnable Items

We do not accept returns or exchanges on the following:

• Digital downloads or digital products

• Personalised or custom-made items

• Sale items or promotional offers

• Gift cards

We also do not accept returns for items that are not in their original condition or show signs of use.

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Refunds

Once your return is received and inspected, we’ll notify you about the outcome. If approved, your refund will be issued to your original payment method. Please allow some time for your bank or payment provider to process it on their end.