At Womantra, we offer both digital and physical products. Please read the following information carefully before placing your order.

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Digital Products

All digital products (such as workbooks, PDFs, and courses) are delivered electronically via email or direct download immediately after purchase or within a few minutes.

• Please ensure your email address is entered correctly at checkout.

• If you do not receive your download link within 15 minutes, please check your spam or junk folder or contact us at hello@womantra.co.uk

• All digital products are non-refundable and non-transferable.​

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Physical Products

We ship physical products both within the UK and internationally.

• Orders are typically processed and dispatched within 2–4 business days.

• You will receive a confirmation email once your item has shipped.

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International Shipping

• International shipping is available to most countries.

• Please allow 7–21 business days for delivery, depending on your location and customs processing times.

• All customs duties, import taxes, and any additional overseas fees are the responsibility of the customer. Womantra is not liable for these charges.

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Shipping Options and Tracking

• Standard shipping does not include tracking.

• Tracked shipping is available at checkout for an additional fee.

• If you choose not to pay for tracked shipping, Womantra is not liable for lost, delayed, or undelivered parcels.

• If your parcel goes missing and you did not select tracked shipping, you will need to resolve the issue directly with your local postal service or courier.

If you purchased tracked shipping and your parcel has not arrived within the estimated time frame, please email us with your order number and tracking information, and we will assist where possible.

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Lost, Delayed, or Damaged Parcels

Once your order has been dispatched, responsibility transfers to the courier or postal service.
Womantra is not responsible for parcels that are lost, stolen, delayed, or damaged during transit.
If your order is lost, it is the customer’s responsibility to contact the courier and file a claim.
If your item arrives damaged, please contact us within 3 days of delivery with your order number and clear photos of the issue, and we will do our best to assist.

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Holiday Periods and Delays

During peak seasons or holiday periods such as Christmas, New Year, or Black Friday, please allow extra time for delivery due to increased postal volume. We recommend ordering early to avoid delays.